Terms & Conditions

All quotations are valid for 30 days from the date of issue unless otherwise stated.

Acceptance of a quotation constitutes agreement to these terms and conditions.

Services are provided as detailed in the quotation.

Any additional services requested outside the agreed scope will be charged separately.

Costs for materials, consumables, and green waste disposal are either included in the quotation or itemised separately.

Lawn clippings and garden waste will be left on-site unless green waste removal is requested.

Where additional materials are required, these will be billed at cost plus a handling fee (if applicable).

Payment is due within 7 days of invoice following completion of the job, unless otherwise agreed in writing.

Late payments may incur interest at 2% per month plus recovery costs.

Willow & White follows best practice health & safety standards.

Clients must inform us of any hazards on site prior to commencement of work.

Work may be rescheduled due to adverse weather or other circumstances beyond our control.

Willow & White is not liable for delays caused by such events.

While all care is taken, Willow & White is not liable for indirect, incidental, or consequential damages.

Willow & White is not responsible for pre-existing damage, loose fittings, or fragile items not disclosed prior to the service.

Liability for direct damage is limited to the total value of the service provided.

Cancellations within 24 hours of scheduled work will incur a cancellation fee of $50.

By accepting a quotation or instructing us to proceed, the client agrees to these terms and conditions.

Clients must provide access to an outdoor water tap with adequate pressure and a suitable power outlet if electric equipment is required.

Failure to provide these may result in delays, rescheduling, or additional charges.

Clients are responsible for removing or protecting fragile items, outdoor furniture, plants, or decorations in the work area.

Willow & White will take reasonable care to avoid damage but is not responsible for pre-existing surface imperfections or unprotected items. 

Willow & White will take reasonable precautions to protect property and landscaping.

Clients acknowledge that some surfaces (e.g. old paint, delicate decking, or fragile masonry) may be affected during cleaning or maintenance. 

Services requiring heavy machinery or ladders may be limited by site access, ground stability, or local regulations.

Willow & White reserves the right to refuse work where conditions are unsafe or unsuitable. 

Willow & White may take before-and-after photos of completed work for documentation or marketing purposes unless the client objects in writing. 

Willow & White will dispose of green waste and hazardous materials in accordance with local regulations.

Clients must disclose any environmentally sensitive areas on site prior to commencement of work.

Any complaints regarding services must be raised within 7 days of completion.

Willow & White will make reasonable efforts to resolve disputes promptly and fairly.

Willow & White reserves the right to inspect reported issues before undertaking any remedial work.